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Why should you trust Union Diamond? The answer is simple; we are a team of professionals with over 100 years of combined experience. We are not like other companies that may use generic sales staff that has no experience in the diamond business. Each of our diamond merchants are dedicated professionals with one interest: finding you that perfect diamond or piece of fine jewelry at the best possible price, without sacrificing quality or service.
Union Diamond offers a 30-day return policy; three weeks more than most internet diamond companies. Why do we do it? To make sure you are 100% satisfied with your purchase. We at Union Diamond understand that 7 days is not enough time to decide on such an important, life-changing purchase. We want you to be confident that what you receive is what you were promised, and not feel the pressure of having to make that decision within one short week.
Our company takes pride in perfection, and that is why we have an extensive checklist for every order. Each order is tracked and checked by our trained staff through every stage of the process. Prior to shipment, the diamonds are inspected and compared to the ORIGINAL certificate by a gemologist. This ensures that you get the correct diamond. We ship to you fully insured, and along with your diamond and original certificate you will receive an insurance appraisal and an information packet from Jewelers Mutual Insurance Company. There you will find all the information necessary to insure your purchase.
Are you still concerned? Don't be! Union Diamond has taken the unprecedented step of becoming one of the few Internet Diamond and Jewelry Merchants to maintain a bond in the amount of $50,000. This bond is underwritten by the Western Surety Company and it allows you to claim up to $50,000 in the event that there is any dishonest act performed by a staff member or corporate officer. This is just one more step in our commitment to you.
At Union Diamond, we care about your business, but most importantly, we care about you.
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